Privacy Policy

Effective date: 28th November 2026.

This Privacy Policy explains how E-Tail 24-7 LLC, a Florida limited liability company doing business as Ace & Approach ("Ace & Approach," "we," "us"), collects, uses and shares information when you visit aceandapproach.com (the "Site"), contact us, or buy from us.

Who we are

E-Tail 24-7 LLC d/b/a Ace & Approach
8701 W Irlo Bronson Memorial Hwy, STE 100, Kissimmee, FL 34747-8223, USA
Email: info@aceandapproach.com | Phone/text: (689) 288-7866

Information we collect

• Information you give us: name, organization, email, phone number, billing and shipping addresses, event name and date, order details, artwork and logos you upload, tax-exemption or resale certificates, and the content of messages, calls and texts you send us.
• Payment information: card payments are processed by Shopify Payments and its payment partners. We do not see or store your full card number.
• Information collected automatically: device and browser data, IP address, pages viewed, referring site and cookie identifiers, collected through Shopify and our analytics tools (for example Google Analytics).
• Information from public sources: for business outreach we may collect publicly listed business contact details for event organizers, clubs and companies (name, role, business email or phone, organization and event information).

How we use information

• To quote, take and fulfill orders, including sending your artwork to the supplier that decorates and ships your products.
• To send proofs, order updates, shipping notifications and customer-service replies.
• To remember your event date so we can remind you before next year's event (you can opt out at any time).
• To send marketing emails or texts where you have agreed to receive them or where the law permits.
• To prevent fraud, keep the Site secure, meet tax and accounting obligations, and comply with law.

How we share information

We do not sell your personal information. We share it only with:

• Suppliers and decorators who produce and ship your order (name, ship-to address, artwork, order details).
• Service providers who run our business for us, such as Shopify (store and payments), Google Workspace (email), Klaviyo (email), HubSpot (customer records), Quo (phone and text messaging), our proofing app, shipping carriers, and our accountants. They may use your information only to provide services to us.
• Authorities or advisers where required by law, to protect our rights, or as part of a sale or reorganization of the business.

Text messaging (SMS)

If you opt in to text messages, we use your mobile number to send the messages you requested. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with service providers (such as our messaging platform) only to deliver our messages to you. See our SMS Terms.

Cookies

The Site uses cookies and similar technologies for the cart and checkout, to remember preferences, and to measure traffic. You can control cookies in your browser and through the cookie banner where shown. Some features will not work without essential cookies.

Email marketing

Every marketing email includes an unsubscribe link. We honor opt-out requests promptly and in any case within 10 business days.

Data retention

We keep order and tax records for as long as tax and accounting law requires (generally at least 7 years). We keep artwork on file to make reorders easy unless you ask us to delete it. We delete or anonymize other information when it is no longer needed.

Your choices and rights

You can ask to see, correct or delete your personal information, or to stop marketing, by emailing info@aceandapproach.com. Depending on your state of residence you may have additional rights under state privacy law. We will respond within the time the applicable law requires and will not discriminate against you for exercising your rights. We may need to verify your identity first.

You can also review Your Privacy Choices.

Children

The Site is intended for businesses and adults. We do not knowingly collect information from children under 13.

Security

We use reasonable safeguards, including those built into Shopify. No method of transmission or storage is completely secure.

International

We are a US business. Our owner is based in the United Kingdom, and some of our service providers may process information outside your state or country.

Changes

We will post any changes here and update the effective date.

Contact

info@aceandapproach.com | (689) 288-7866 |