Terms of Sale

Effective date: 28th November 2026

These Terms apply to every quote, order and purchase from E-Tail 24-7 LLC d/b/a Ace & Approach ("we," "us"). By placing an order or approving a proof, you ("you," "customer") agree to these Terms.

1. Orders and pricing

• Prices are in US dollars and depend on quantity, decoration method, number of imprint colors or locations, and setup charges. All charges are shown before you pay.
• Quotes are valid for 14 days unless otherwise stated. Supplier price changes after that may change the price.
• An order is accepted when we confirm it in writing. We may decline or cancel any order, for example if the item is discontinued or the artwork infringes someone else's rights. If we cancel, you receive a full refund.
• Payment is due when you order (card at checkout, or by the invoice link or ACH for approved quotes). Production does not start until payment has cleared.

2. Artwork

• You confirm that you own, or have permission to use, every logo, trademark, image and text you send us, and you will indemnify us against any claim that your artwork infringes anyone's rights.
• Vector artwork (AI, EPS, PDF or SVG) gives the best results. If your file is not print-ready we will tell you before production. Redraw or conversion may carry a charge, which we will confirm with you first.
• We may refuse artwork that is unlawful, offensive or infringing.

3. Proofs

• We send a digital proof for every decorated order unless you choose to skip proofing in writing.
• Please check every detail: spelling, dates, colors, size and placement. Once you approve a proof, you accept responsibility for its content. Changes requested after approval may delay delivery and may carry extra charges.
• Proofs show placement and content. They are not an exact color or size match.
• Production times begin after proof approval and payment, not on the date you order.

4. Colors, quantities and variation

• We match PMS colors as closely as the decoration method and product allow, but small variations between proof, screen and product are normal and are not defects.
• Decorated products are produced in batches. Industry practice allows overruns or underruns of up to 5% (up to 10% on some items such as printed paper, tees and balls). You will be charged only for the quantity shipped.
• Product materials, shades and packaging may vary slightly between production runs.

5. In-hands dates and rush orders

• At checkout we ask for your in-hands date and check it against production and shipping times. Delivery dates are estimates unless we confirm in writing that your order is guaranteed for a date.
• Rush service is offered where the supplier can provide it, at the extra charge shown before you approve.
• We are not responsible for delays caused by late proof approval, artwork changes, carrier delays, severe weather or other events outside our control.

6. Cancellations

You may cancel free of charge before you approve your proof. After proof approval, production may already have started, so we can only cancel if the supplier agrees, and you will pay any setup, material and production costs already incurred.

7. Defects, shipping and returns

See our Shipping & Returns Policy. Because products are customized, they cannot be returned for a change of mind.

8. Sales tax and tax-exempt orders

We charge sales tax where required. To buy tax-free, send us a valid exemption or resale certificate before you order. We cannot refund tax after the order has been placed unless the law allows it.

9. Samples

Samples may be blank or randomly decorated, are subject to availability, and may carry a charge that we credit against a qualifying order.

10. Limitation of liability

To the fullest extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, including lost profits or the cost of a missed event. Nothing in these Terms limits liability that cannot be limited by law.

11. Governing law

These Terms are governed by the laws of the State of Florida. Any dispute will be heard in the state or federal courts located in Osceola County, Florida, unless the law requires otherwise.

12. Site use

You may not misuse the Site, attempt to access it without authorization, or copy its content for commercial purposes. Product names and logos belong to their owners.

13. Contact

E-Tail 24-7 LLC d/b/a Ace & Approach, 8701 W Irlo Bronson Memorial Hwy, STE 100, Kissimmee, FL 34747-8223 · info@aceandapproach.com · (689) 288-7866