Returns & Reprints

Because every order is decorated with your logo or artwork, custom products cannot be returned or exchanged for change of mind, ordering the wrong quantity or size, or errors in a proof you approved.

We will reprint or refund if:

• the product is defective or damaged in transit;
• the decoration does not match your approved proof (allowing for the normal color and placement tolerances in our Terms); or
• we shipped the wrong item or a short quantity beyond the agreed overrun or underrun tolerance.

How to report a problem

1. Email info@aceandapproach.com within 7 days of delivery with your order number, photos of the problem and the box label, and the quantity affected.
2. Keep the products and packaging until we confirm next steps. Please do not throw anything away or send it back unless we ask you to.
3. We will reply within 2 business days. Our remedy is to reprint the affected items or, if a reprint cannot reach you in time, refund the price of the affected items. We decide which items must be returned or destroyed, and we pay any return shipping.

Blank (undecorated) samples can be returned unused within 14 days for a refund of the item price. Return shipping is the customer's responsibility.

Refunds go back to the original payment method within 5–10 business days of approval.

Cancellations are covered in our Terms of Sale (free before proof approval).